Walmart Has Announced That They Are Replacing Self-Checkout Machines With Something Better (Page 2 ) | August 15, 2024

However, this strategy encountered setbacks. Customers disliked the added responsibilities and missed the human touch.

Randy Parraz from Making Change at Walmart noted, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.” Responding to such feedback, Walmart decided to shift its focus.

Instead of expanding automation, it will hire more cashiers to enhance customer service

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